Customer messagingIncluded on every plan

WhatsApp order updates for Seltrax

Confirmations and tracking where customers already are.

Overview

Send order confirmations, one-tap 'confirm my order' links and tracking updates on WhatsApp. Confirmation by WhatsApp is the fastest way to stop fake COD orders before they ship — and customers actually read it.

What you get

Order confirmation link

Customers confirm their COD order with one tap, moving it from New to Confirmed.

Dispatch & tracking

The consignment number and tracking link are sent when the order ships.

Message from the order

Open a WhatsApp chat with the customer from any order in one click.

Customer opt-in

An optional checkbox at checkout lets customers choose WhatsApp updates.

How to connect

1
Open Settings → Integrations → WhatsApp
2
Connect your business number
3
Choose which updates to send: confirmation, dispatch, delivery
4
Place a test order to see the messages

Works well withRelated Integrations

SMS notifications

Order and delivery updates by text message.

TCS

Book TCS parcels and track them from the order.

Leopards Courier

Leopards bookings, labels and tracking, built in.

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