New, confirmed, dispatched, delivered, returned — every order sits in the stage it's actually in, with the customer, the courier, the cash and the history on one screen. Work through a day's orders in minutes, not a spreadsheet afternoon.
Orders
8Order #1042
Placed 10:42 · Cash on Delivery
Ayesha Shahbaz
0321 •••• 543 · Lahore
History
Click an order to open it, tick several for bulk actions, or move one through its stages from the detail panel.
“Paid” and “fulfilled” don't describe a cash-on-delivery order. These stages do — and each one tells you exactly what needs doing next.
Just placed. Waiting for the customer to confirm — the step that stops fake COD orders shipping.
Next Confirm or cancel
Verified by call, SMS or WhatsApp. Ready to pack and book.
Next Dispatch
Booked with the courier. Consignment number and tracking on the order.
Next Courier updates it
Handed over and cash collected. Waiting for the courier's remittance.
Next Remittance matched
Refused or undeliverable. Item restocked, customer's refusal count goes up.
Next Restocked
Cancelled before dispatch — by you, the customer, or auto-cancel after no confirmation.
Next Closed
The order record
No switching between a courier portal, WhatsApp and a spreadsheet. The order holds the whole story.
Customer context
Every order shows the customer's track record, so a first-time buyer, a loyal regular and a repeat refuser don't look the same.
Bulk actions
Tick twenty orders and do the same thing to all of them — the difference between an hour and five minutes.
Automation
Set the rule once. Orders that match are tagged, routed or chased without anyone clicking.
Views & search
Search by anything you'd remember about an order, and save the filters you use every day as views.
Team & mobile
Packers see what to pack, the owner sees the money, and nobody shares a login. The same inbox is in the mobile app.
09:00
Overnight orders are waiting in New
Flagged numbers and duplicates already tagged. Confirmation reminders went out at 8.
09:20
Confirm the batch
Most confirmed themselves from the WhatsApp link. Call the rest from the order.
10:00
Dispatch confirmed orders
Select all Confirmed, book with the courier your rules picked, print labels.
10:30
Pack & hand over
Packing slips list items and notes. The rider picks up the whole batch.
Afternoon
Handle exceptions only
An attempted delivery alert — call the customer before tomorrow's retry.
Friday
Reconcile and export
Remittance matched to delivered orders. Export the week for the accountant.
| Stages | New · Confirmed · Dispatched · Delivered · Returned · Cancelled |
|---|---|
| Order record | Customer, items, totals, courier, cash status, notes, tags, history |
| Customer context | Past orders, lifetime value, refusal count |
| Bulk actions | Confirm · dispatch · print · tag · cancel · export |
| Printing | Invoices, packing slips, courier labels |
| Search | Order no., name, phone, city, consignment no. |
| Filters & views | Stage, courier, city, date, tag, value; saved views |
| Automation | Auto-tag, auto-cancel, reminders, courier routing |
| Duplicate detection | Same phone + items within a day |
| History | Every change with person and time |
| Staff | Per-person roles and permissions |
| Notifications | New order, confirmation, delivery, exceptions |
| Export | CSV of any view or selection |
| Mobile | Full inbox in the Android app |
| Order management | Seltrax | Shopify | WooCommerce |
|---|---|---|---|
| Stages built for COD (confirm, returned, remitted) | |||
| Confirmation step before dispatch | |||
| Customer refusal count on every order | |||
| Bulk confirm & bulk courier booking | |||
| Courier & cash status on the order | |||
| Duplicate / fake order flags | |||
| Per-person staff permissions | |||
| No apps or plugins needed for any of this |
Yes, until it's dispatched — change items, quantities, address or phone, add a discount or a delivery fee. Every edit is recorded in the order's history with who made it.
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