Confirm orders before dispatch
Use confirmation to stop fake and impulse COD orders from shipping.
2 min read
Confirming an order before you ship it is the most effective way to cut refused parcels.
Ways to confirm
- Call the customer from the order
- Send a WhatsApp or SMS confirmation link the customer taps
- Confirm in bulk after checking a batch
Flagged customers
Customers who have refused parcels before are flagged on new orders, so you can confirm more carefully or decline.
Set unconfirmed orders to cancel automatically after a set time so they don't pile up.
Still stuck? The team can walk you through it.
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