Tracking and returns
Follow parcels to delivery and handle refused or returned orders.
2 min read
Tracking
Courier scans update the order automatically. The customer gets a tracking link, and you see every parcel's stage on the orders screen.
Exceptions
Attempted deliveries and refused parcels raise an alert, so you can call the customer before the courier returns the parcel.
Returns
- 1
A returned parcel moves the order to Returned.
- 2
The items go back into stock.
- 3
The customer's refusal count increases, and future orders are flagged.
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